Date(s) - 12/15/20
Categories No Categories
Tom Peck :: “Build a Call Center in Twenty Minutes”
Tom Peck will explain how to use Amazon Connect (part of AWS) to create a cloud-based call center for small, medium and large companies. The presentation will be very interactive and will show how to use Connect to create a phone number for people to call in, listen to messages, be routed to agents, etc. We will see some advanced features like Lex which can handle natural language processing (you can speak your requests instead of using a “press 1 for sales, press 2 for support” type of input), and using Lambda functions to make the call more interactive.
Tom is a software developer with over 30 years experience building commercial software applications. He currently works as an AWS consultant.